Writing Job Descriptions

A good job description begins with a careful analysis of the important facts about a job--such as the individual tasks involved, the methods used to complete the tasks, the purpose and responsibilities of the job, the relationship of the job to other jobs, and the qualifications needed for the job.

It's important when writing job descriptions, to create a vision that is dynamic,functional and current. Don't get stuck with an inflexible job description!

Apoor job description will keep you and your employees from trying anything newand learning how to perform their job more productively. A well-written,practical job description will help you avoid hearing a refusal to carry out arelevant assignment because "it isn't in my job description."

Realistically speaking, many jobs are subject to change, due either topersonal growth, organizational development and/or the evolution of newtechnologies. Flexible job descriptions will encourage your employees to growwithin their positions and learn how to make larger contributions to yourcompany.

For example: Is your office manager stuck "routinely orderingoffice supplies for the company and keeping the storage closet well stocked" or is she/he "developing and implementing a system of orderingoffice supplies that promotes cost savings and efficiency within theorganization?"

When writing job descriptions, keep in mind that the job description willserve as a major basis for outlining job training or conducting future jobevaluations. 

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Writing Job Descriptions - each job description should include a:

• Job Title
  

• Job Objective or Overall Purpose Statement - This statement is generally a summary designed to orient the reader to the general nature, level, purpose and objective of the job. The summary should describe the broad function and scope of the position and be no longer than three to four sentences.
  

• List of Duties or Tasks Performed - The list contains an item by item list of principal duties, continuing responsibilities and accountability of the occupant of the position. The list should contain each and every essential job duty or responsibility that is critical to the successful performance of the job. The list should begin with the most important functional and relational responsibilities and continue down in order of significance. Each duty or responsibility that comprises at least five percent of the incumbent's time should be included in the list.
  

• Description of the Relationships and Roles the occupant of the position holds within the company, including any supervisory positions, subordinating roles and/or other working relationships.
  

When writing job descriptions for recruiting situations, you may also want toattach the following:  

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• Job Specifications, Standards and Requirements - the minimum qualifications needed to perform the essential functions of the job such as education, experience, knowledge and skills. Any critical skills and expertise needed for the job should be included. For example, for a receptionist, critical skills may be having 1) a professional and courteous telephone manner, 2) legible hand-writing if messages are to be taken 3) the ability to handle a multiple-lined phone system for a number of staff members and 4) the patience and endurance to sit behind a desk all day.
  

• Job Location - where the work will be performed
  

• Equipment to be used in the performance of the job. For example, does your company's computers run in a Apple MacIntosh or PC Windows environment?
  

• Collective Bargaining Agreements - agreements and terms that relate to job functions, if applicable, such as when your company's employees are members of a union.
  

• Non-Essential Functions - functions which are not essential to the position or any marginal tasks performed by the incumbent of the position.
  

• Salary Range - range of pay for the position.
  

When writing job descriptions, keep each statement in the job description crisp and clear.

• Structure your sentences in classic verb/object and explanatory phrases. Since the occupant of the job is your sentences' implied subject, it may be eliminated. For example, a sentence pertaining to the description of a receptionist position might read: "Greets office visitors and personnel in a friendly and sincere manner."
  

• Always use the present tense of verbs when writing job descriptions
  

• If necessary, use explanatory phrases telling why, how, where or how often to add meaning and clarity. For example: "Collects all employee time-sheets on a bi-weekly basis for payroll purposes."
  

• Omit any unnecessary articles such as "a", "an", "the" or other words for an easy to understand, straight to the point definition when writing job descriptions. Using the above example, the statement could have read, "Greets all visitors and the office personnel to the building in a friendly and a sincere manner."
  

• Use un-biased terminology. For example: use the "he/she" approach or construct sentences in such as way that gender pronouns are not required.
  

Avoid using words which are subject to differing interpretations. Try not to use words such as "frequently," "some," "complex," "occasional," and "several."

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Top 10 Ways To Improve Your Interview Body Language

The following article summarizes the top 10 ways to ensure that you show good interview body language. Make sure that all the preparation you do for a job interview isn’t in vain. Your body language is key to job interview success.

The top 10 ways to improve your interview body language are as follows:

1) Eye Contact

There’s nothing more off-putting to an interviewer than the interviewee being unable to make regular, good, strong eye contact. The interviewer may think that, because you’re unable to do this, you either have something to hide, or you may not have the conviction of your beliefs. If you have difficulty concentrating when looking straight into someone’s eyes, then try looking between their eyes. They won’t be able to tell you aren’t looking straight into their eyes, but you’ll find it easier to maintain focus. Try it with a friend first to see what I mean.

2) Smile

You need to practice a strong, sincere smile. A good smile has the power to say, “I’m a happy, confident person and I’d love to work here.” Try practicing smiling in a mirror. Practice a smile that puts people at ease. It’s just as much your responsibility as theirs to ensure a relaxed atmosphere during the interview. If you’re embarrassed about your smile, see what a dentist can do about it. It might not cost too much to fix your teeth – and it will get you a lot of money if you get the job!

3) Open Body Language

Again, try practicing with a friend first. Make sure your legs are slightly apart if you’re a gent. Place your hands apart, on your thighs is good. Open body language is even more important when the interviewer is talking. It demonstrates that you are receptive to the question and actively listening. Remember when you practice your body language with a friend to take note of what to do with each part of your body. Unless you do that – and remember – you’re leaving it to chance that your body language will come across well at your job interview.

4) Don’t slouch

It’s easy to appear as if you slouch too much. This is especially prevalent if you’re asked to sit in a large, soft seat. Try not to appear too relaxed. Not sitting all the way back in the seat is a good idea. If you sit forward, it makes you look more attentive and more interested. Some people slouch because they’re not very interested. Other people slouch because they have bad body language. Either way, an interviewer isn’t going to be too impressed. Try practicing in a mirror at home.

5) Don’t be too erect

If you’re too erect then you won’t appear relaxed. If an experienced interviewer is interviewing you, they might put this down to stage fright. They might judge you on what you’re saying rather than how uptight you appear. However, if your interviewer isn’t too experienced, they might not feel relaxed either because of your posture. They could leave the interview with a feeling that you weren’t as good as the other person simply because you were too erect. Try to relax… but not too much!

6) Make sure your eyes sparkle
It’s all very well having good eye contact at your interview, but if your eyes aren’t looking bright and interested then you’re making life difficult for yourself! Make sure you have a good night’s sleep before your interview. Remember – this is a very important day – you need to look your best and have no bags under your eyes! If you want your eyes to sparkle, then it’s worthwhile getting some whitening eye drops. It doesn’t cost much, but it will work
7) Be engaged
It’s important to be subtly positive at your job interview. You need to demonstrate that you’re actively taking part in the interview. When your interviewer is telling you about the job role and company, make sure you nod subtly. This shows that you are listening and are interested in what they are saying. It shows that you are engaged in the discussion process and want to be part of the organization.
8) Breathe deeply
One of the best ways to relax before an important interview is to breathe deeply. If you breathe deeply, not only are you relaxing by slowing your rapid, nervous heartbeat, you’re also ensuring that your brain has as much oxygen as possible. This means you’ll be able to think clearly at your interview and be able to respond to difficult questions more rapidly. Breathing deeply before an interview will provide you with the effective combination of being relaxed and alert at the same time.
9) Accept an offer of a glass of water
You may not feel like having a glass of water, but taking a sip of water can have a calming effect on your interview performance. It can give you an opportunity to collect your thoughts while refreshing yourself. It will also give you a chance to get used to the surroundings while the interviewer is out of the room getting the glass of water. This will also give you the opportunity to gather your thoughts and decide upon any amendments to your interview strategy, as well as review your prepared responses to questions.
10) Practice your handshake
So many people don't have the right ‘professional’ handshake. Remember, this is part of the first and last impression you make at the interview. If you have a weak, limp handshake, this tells the interviewer that you may not have the ability to deal with confrontation. On the other hand, if your handshake is too strong, then you may not be a good listener. You may be quite confident about controlling a situation, but you may be less likely to be democratic in approach. To demonstrate the happy medium, have a firm but not hard grip, make good eye contact at the same time, and mirror the style of the person whose hand you are shaking.

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Succeeding with Panel Interviews

These days, job interviews often consist of a panel of three-to-six interviewers.

A "team approach" to finding the best candidate can be beneficial for the employer. Each member brings a different set of skills, experience and judgment to the team, and can point out pros (and cons) about a candidate that the other interviewers might miss

Panel interviews can also be beneficial for the job seekers.

In a one-on-one interview you only have one shot at making the best impression. With a team doing the interviewing, your odds are increased.

Say for example that Interviewer No. 1 had a bad experience with your past employer and unconsciously (or consciously) holds that against you, even though you had nothing to do with what happened. Interviewers No. 2, 3, and 4 have no such prejudices and so could sway the vote in your favor.

While panel interviews often seem more intimidating than one-on-one interviews, here are some steps you can take to ease your stress and ensure a better outcome.

1. Relax. Remember that being faced by a panel of strangers (versus one) is better for you.

2. Smile. Everyone in the room will smile back and you'll all get off to a great start.

3. Greet each interviewer individually. Shake hands with each person. Repeat their names as you are introduced (everyone likes to hear their own name, and it will help you to remember them).

4. Include everyone when answering questions. Face and make eye contact with the person who asks the question, but then extend your eye contact to everyone in the room. You're speaking to all of them, not just the person who asked the question.

5. Get their cards. Before leaving, get a business card from each person in the room. These will come in handy when it's time to send your thank-you notes. (If they don't have cards, ask for their names again if you don't remember them; jot them down. You can contact the HR person or receptionist later to get their email or mailing address.)

6. Send individual thank-you notes. Immediately send a thank-you note to each member of the interview panel, but don't make the notes identical. Make it more personal by pointing out something that person said or asked. For example, "When you asked me about my marketing experience, I forgot to mention that in addition to my three years as a marketing representative at ABC company, I also participated on several marketing focus groups while working at XYZ company." 

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Interview Bloopers And How To Correct Them

I'm sure you've sat through movie or TV "bloopers" at the end of shows and laughed at the mistakes the actors make during the filming of the show. If I could put together a film with bloopers that people make in interviews it might seem funny as well – but not when it happens in real life - to you!

How do you avoid bloopers? First you become aware of what some of the pitfalls of interviewing are and then you prepare and practice so that it won't happen to you. Here are 10 of those very pitfalls to watch for.

1. Poor non-verbal communication – slouching – fidgeting – lack of eye contact

It's about demonstrating confidence - standing straight, making eye contact, and connecting with a good, firm handshake. That first impression can be a great beginning, or a quick ending to your interview.

2. Not dressing for the job or company – "over casual"

Today's casual dress codes in the office, do not give you permission to dress as "they" do when you interview. It is important to look professional and well groomed, above all. Whether you wear a suit or something less formal depends on the company culture and the position you are seeking. If possible, call and find out what the company dress code is before the interview.

3. Not listening – only worrying about what you are going to say

From the very beginning of the interview, your interviewer is giving you information, either directly or indirectly. If you are not listening – turning up your intuitive - you are missing a major opportunity. Good communication skills include listening and letting the person know you heard what they said. Observe your interviewer and match that style and pace.

4. Talking too much – telling it all – even if it's not relevant

Telling the interviewer more than they need to know could be a fatal mistake. When you have not prepared ahead of time you may tend to ramble, sometimes talking yourself right out of the job. Prepare for the interview by reading through the job posting; matching your skills with the requirements of the position, and relating only that information.

5. Being over-familiar – your new best friend is NOT the interviewer

The interview is a professional meeting to talk business. This is not about making a new friend. The level of familiarity should mimic the demeanor of the interviewer. It is important to bring energy and enthusiasm to the interview, and to ask questions, but not to over-step your place as a candidate looking for a job.

6. Using inappropriate language – you "guys" know what I mean

It's a given that you should use professional language during the interview. Be aware of any inappropriate slang words or references to age, race, religion, politics, or sexual preferences – these topics could get the door slammed very quickly.

7. Acting cocky – being overconfident – "king of the hill"

Attitude plays a key role in your interview success. There is a fine balance between confidence, professionalism, and modesty. Even if you're putting on a performance to demonstrate your ability, over-doing is as bad, if not worse, as being too reserved.

8. Not answering the question asked – "jumping in without thinking"

When an interviewer asks for an "example of a time," you did something, he is seeking a sample of your past behavior. If you fail to relate a "specific" example, you not only don't answer the question, but you miss an opportunity to prove your ability and tell about your skills.

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Want to Win the Job?

August 2007 brought some bad news for job seekers. The number of Americans with jobs fell in August for the first time in four years, raising fears that weakness in the economy has spread beyond the housing and financial sectors that have panicked markets in recent weeks. It appears that job seekers had a harder time finding work in August. June and July job figures where revised downward by 24,000 and 57,000. 

Yet with this news, some people are still getting hired.

How can you ensure you'll be the candidate who gets that great phone call with a job offer? Be sure to answer the 4 glowing needs every employer has in both your resume and in the interview. If you need help doing this, try using S.C.A.R. as a guide:

Problem Solver

I can't think of one company, business, or organization that doesn't have problems. Companies hire people to come in and solve problems. Demonstrate how your past performance includes problems identified and solved. Try using the following guide:

S - Situation - "I was working at XYZ corporation last year when... 

C - Challenge - ...we had this major crisis happen in the IT department...

A - Action - ...so rather than sit on my butt and watch it happen, I ...

R - Result - ...and because I took the action, the server came back up quickly and work continued."

Show them you fix problems and you'll get the offer.

Money Maker

Companies ultimately exist to make money. Corporate mission and vision statements aside, it's the whole business of business. Are you a good investment? Will the organization make more money as a result of hiring you? If so, then prepare some stories about how you've helped make money.

Here's an example:

S - Situation - "I was working at XYZ corporation last year when...

C - Challenge - ...I identified a process that seemed to be fraught with rework...

A - Action - ...so rather than sit on my butt and let that process continue, I modified it so that ...

R - Result - ...and because I took the action, we saved over $100,000 last year." Show them you can make money and you'll get the offer.

People Lover

People are an organization's most valuable commodity and also the one that's most difficult to manage. Processes can be fixed but people are much more complex. Demonstrate that you have a heart for people and a great ability to deal with them and you'll be very attractive to an employer.

Here's an example:

S - Situation - "I was working at XYZ corporation 2 years ago when...

C - Challenge - ...I took over the management of a division where there was high employee turnover...

A - Action - ...so rather than sit on my butt and let that continue, I instituted a coaching and feedback system ...

R - Result - ...and because I took the action, our employee retention rate increased by 20%."

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Interview Bias: Overcoming the Silent Forces Working Against You

Your job interview is tomorrow. You know your appearance will matter, so you polish your shoes and brush your hair. You realize your interviewer will have your resume in hand, so you've come prepared to explain every minute detail included on it. You've even done practice interviews and prepared your responses to all the trick questions. Are you ready? Not yet.

There remains a single type of preparation that you should do that can make or break your interview-knowing how to handle the possible biases of an interviewer. You need this knowledge because of a simple reality; interviews are subjective, no matter how many objective indicators are introduced. Interviewers are human, and all carry with them some assumptions about different types of people. Despite what may be valid attempts to leave these assumptions behind in the process, even the most earnest interviewer may be letting some of these biases make their way into the decision-making process. The best candidate for a job has many a time been passed over in the interview process because of bias. You don't want to be one of them.

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Answering "What's Your Greatest Weakness?"

Many interview guides will tell you to answer the very common "What's your greatest weakness?" question with a positive trait disguised as a weakness. For example, "I tend to expect others to work as hard as I do," or "I'm a perfectionist."

That would be a mistake. Why? Because interviewers have heard these canned answers over and over again.

If you use one of them, it will likely backfire on you. They’l

You’re not being honest about your true weaknesses and are just regurgitating someone’s advice; You feel that expecting others to work hard and striving for perfection (or whatever other disguised positive traits you use) are "weaknesses," which makes you look ignorant, naïve and/or lazy; You don’t know how to do an honest self-assessment; Or you’re delusional and think you don’t have any real weaknesses! So state a true weakness! No one is perfect, so don’t try to convince anyone (especially yourself) that you don’t have any weaknesses. However, I cannot overemphasize the importance of not listing a key element of the position as a weakness! If you do that, you might as well send yourself the rejection letter. Pick a neutral weakness about something that’s not critical to the job. Mention that. Then emphasize what you've done to overcome the weakness. This shows that you are honest, that you recognize areas in which you need to grow, and that you are actively seeking ways to improve yourself. Sample Answers: "I honestly can't think of any weakness that would prevent me from doing an outstanding job for you in THIS position. But in the past, I've had some trouble delegating duties to others. I felt I could do things better and faster myself. This sometimes backfired because I'd end up with more than I could handle and the quality of my work would suffer. But I've taken courses in time management and effective delegation, and I've managed to overcome this weakness." [NOTE: You would not want to use this example for a supervisory position] "I honestly can't think of any weakness that would prevent me from doing an outstanding job for you in THIS position. But I’m very weak in math and have to rely on a calculator even for basic computations. I always have one with me just in case a calculation is needed." [NOTE: You would not want to use this example for an accounting position or one that requires math skills!] This question really isn't so tricky, once you know what to expect and how to respond find all the vacancies in Job Vacancy Indonesia, Vacancy

Your Most Important Asset

When you're looking to get hired or get promoted, what do you think is your most important asset? Your experience? Knowledge? Skill? Talent?  While all of those are advantages that will help you achieve your goals, there's one thing that's more important than all of them combined.  Your attitude!  I attended a board meeting recently. It should've been spelled "bored." Just about everyone's eyes were glazed over or nearly closed with fatigue as one dull presentation after another was foisted upon the board members, staff and audience.

Then something changed.

Someone who had never spoken at a board meeting before got up, went to the lectern, fired up her PowerPoint presentation, and totally blew everyone away!

People perked up in their seats and listened attentively to her every word.

When she was done, people clapped! (If you've ever attended a public agency board meeting before, you'll know how remarkable that is!) The board president said, "I've seen hundreds of presentations. This is the first time I've ever seen one that elicited applause!"

Was this presenter more experienced, more knowledgeable, more skilled or more talented than all the others? Absolutely not. As a fairly new employee, she was actually inferior in all of those areas.

What made the difference? Her attitude.

She was enthusiastic, positive, upbeat, energetic and truly excited about what she was talking about!

It wasn't the quality of her presentation that impressed people, it was how she made them feel. Her enthusiasm was contagious, so the audience greatly enjoyed listening to facts and figures that, presented by someone without her energetic attitude, would've bored them to tears.

Everyone in that room will remember and think very highly of her--not the more experienced, knowledgeable, skilled or talented presenters--because of her attitude.

You know why companies conduct time-consuming, labor-intensive job interviews instead of simply hiring people based on the qualifications presented in their resumes? One of the reasons is to find someone they'll enjoy working with.

This can only be conveyed in person, by your attitude.

Think of your own co-workers. Who do you enjoy working with? The smart guy who has all the answers but acts superior? The woman who has the most experience but whines or complains whenever she's asked to do something in a new way?

Or the person who always smiles, listens to you, stays positive, friendly and supportive no matter what? 

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Five Powerful Tips for Interns

Interning is about more than earning money during summer break. It's a wonderful way to gain work experience and lay the foundation for your future career.

But to get the most out of it, you have to do more than just land the job, show up for work and collect your paycheck. Here are some tips that will help you get the full benefits of interning:

1. Pay Attention. This is more than a job, it's a valuable learning experience. And unlike school, this is the real world -- where you'll be spending the rest of your life after graduation! Your coworkers know you are new to this and will want to help you, but they can't spend all day explaining things to you. So when they answer your questions or show you how to do something, pay attention. Also pay attention to what's going on around you. How do your coworkers talk to each other? How do they treat the boss? What are their goals and concerns? Learn the culture and customs of the work world.

2. Find a Mentor. Whether it's your supervisor or someone else you work with, find a person who is willing to answer your questions and help you learn. Ask about the job, the company, the career field. Find out what they did to advance in their career, and what advice they have for you. Establish a strong relationship. This person may be able to help you with your career long after you leave this intern job. But be fair and make this a two-way partnership that benefits you both. Don't just take, give. Offer to help your mentor with special projects or other activities that may not be specifically part of your duties. Make yourself as valuable to him/her as your mentor is to you.

3. Accept Reality. You may get stuck with some work that you feel is beneath you, boring, or just plain pointless. You will probably not be included in the important decisions going on around you. But you are, after all, just an intern. The trick is to make the best of it by doing an outstanding job with every task you're assigned. Then ask for more. Take on anything you can and show that you can be counted upon to get it done quickly and accurately. Even if it's something dull like filing paperwork, your efforts will be recognized, appreciated and remembered.

4. Be Professional. Remember, you are in a work setting now and need to act professionally. Don't show up late, chat on your cell phone, take extra-long breaks or bring your personal life to work with you.

5. Evaluate Your Career Goals. One of the best things you can learn from your internship is whether you're pursuing the career path that's right for you. Are you enjoying the work? Is it what you expected? Can you picture yourself doing the same kind of work and being happy with it for the rest of your career? If not, you should re-evaluate your career goals. Discuss your options with your career counseler when you return to school.

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20 Powerful Tips For Advancing Your Career

You don't want to stay in your current position forever... you want to move up! Here are 20 ways to boost your chances of getting that nice promotion:

1. Do more than is expected of you. Prove that you're capable of handing more responsibility. Volunteer for special assignments.

2. Take initiative and do what needs to be done, before being asked. 

3. Learn the skills you'll need to advance. Take advantage of on-the-job training, but don't rely exclusively on that. Consider taking (and paying for) skill-enhancing courses on your own.

4. Be loyal to your boss, your team, and your company. (Yes, you can be loyal without being a "brown-noser.")

5. Be patient and don't expect to be promoted without demonstrating your abilities over time.

6. View the big picture and understand your company's mission. Find ways to help them accomplish it.

7. Save money for your company by identifying ways to boost revenues, reduce expenses, or streamline processes.

8. Offer solutions to the problems you must take to your boss.

9. Show respect to everyone -- superiors, peers, subordinates, and especially customers.

10. Don't be afraid to say "I don't know." If you don't know something, say so; don't try to fake it. Find the answers you need.

11. Take responsibility for your actions. If you're at fault, admit it and take the blame. If you're wrong, apologize.

12. Never gossip. Gossip can hurt the careers of two people: the person being talked about, and the person doing the talking.

13. Never say "That's not my job." Don't think you are above anything. Pitch in and set a good example, especially if the job is one that nobody else wants to do. Your willingness to do so will be noticed and appreciated!

14. Share the credit. People who share credit with others make a much better impression than those who take all the credit themselves.

15. Ask for help when you need it. Don't let a difficult task get out of hand. When you need help, ask for it -- before things get worse.

16. Keep your dislike to yourself. If you don't like someone, don't let it show. Never burn bridges or offend others as you move ahead in your career. 

17. Don't hold grudges. Life isn't always fair. If you were passed over for promotion, didn't get the project you wanted, etc., let it go. Be gracious and diplomatic, focus on the future and move on. Harboring grudges won't advance your career.

18. Be humble. When you're right, don't gloat about it. Never say "I told you so!"

19. Make others feel important. Compliment others, emphasize their strengths and contributions, and help them whenever you can. They will enthusiastically help you in return.

20. Join associations and professional organizations related to your career. In addition to helping you learn more about your industry, this can provide invaluable networking opportunities. (Which might come in handy if your employer isn't promoting!)

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Executive Resume Writing – Moving Beyond Accomplishments

There is a major difference between conventional resumes and executive resume writing.  Accomplishments are usually the center point of a conventional resume (i.e., indicating how much money was saved, how sales increased, what processes were proposed, planned, initiated, implemented, or streamlined).

 

Executive resume writing, on the other hand, has more than one focus.  It alludes to the executive’s ability to drive profits (accomplishments) and the capacity to lead (that is, to blend various “soft” skills) an organization.

 

Successes are easier to hone in on. The result is clear, often quantifiable. After all, either you penetrated a market or you didn’t, or either you were a top-performer or you weren’t.

 

It is harder to capture emotional competencies on paper, to indicate who you are, what you stand for, how you relate to others, how you affect change within an organization.

 

When executive resume writing - a list of accomplishments does not suffice.

 

Employers expect more, and since your resume is an introduction to your full qualifications, you must incorporate what you have done as well as provide a notion of how you influence others.

 

This information must be presented in a concise and compelling manner given that your resume is your most important marketing tool.

Moving beyond accomplishments

Coupled with a track record of financial success, good leadership is the single most important factor in the survival of an organization. Because of this, executives who point out the following “soft” needed skills on their resume are usually the ones invited to an interview. 

 

They show that they have the intangible qualities that promote the growth of the organization.  These are the elements in question:

• Visionary – An “idea person” that challenges traditional ways of conducting business, and is willing to take on calculated risks. Demonstrated ability to think strategically, act tactically and have the strength of character to motivate others to buy into his or her ideas, concepts and values.
• Professional Integrity – A person who understands the value of honesty, accountability and trust in a business environment.
• Charisma – Knack for captivating an audience, having a presence that commands respect and has a natural ability to hold the interest of the listener.
• Emotional self-control - Someone who anticipates challenges and overcomes those that are unanticipated.
• Effective use of inner resources – A person that trusts his or her gut instincts and takes the initiative to drive change.
• Flexible Communication Style – The ability to assess a situation, and react to it appropriate
  
  
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